Frequently Asked Questions

How do I get connected to KEDCO network?
Connection to KEDCO network depends on your load requirement/load assessment, if your load requirement is below 50KVA you can be connected through public transformer, but anything above requires a dedicated transformer. Prospective customer shall through registered Electrical contractor forward application for new connection to MD/CEO for processing.
At what voltage level can I get connected?
You can be connected on either 11KV or 33KV depending on your load capacity and availability of mains.
What should I do if my bill is not delivered to my house or office?
Go to the nearest KEDCO office with your account number to obtain the current bill or call our call centre on 070055551111 to have your bill delivered.
Is KEDCO having the same kind of meter for all its customers?
KEDCO has two types of PPM,single phase and three phase and the customer’s load is used in determining what type of meter is appropriate for a particular customer.
Can I pay my electricity bill any where?
You can only pay your bills in your Business Unit or the Sub Business Unit within your area.However, if you have a prepaid meter, you can purchase units at any KEDCO office.